Return Policy

 


Return Information
For all returns, the customer must inform us in advance to obtain a Return Material Authorization (RMA) form. To obtain an RMA form for your return, please contact us by email

Returned parts which do not have prior authorization will be rejected. All parts that have been authorized for return must be received within 14 days after the RMA is issued. Returns postmarked after the given period will be denied. Upon inspection, a refund will be issued 1-2 business weeks after the part(s) have been delivered.

 

All returns must be in original packaging, unused, in re-sellable condition, within 15 days of the delivery. We will need to receive the returned part in the condition that it was in when the customer first received it. A 15% restocking fee applies to ALL returned parts. Please do not write on the original box or packaging. If the returned part does not meet the RMA guidelines (installed, opened, damaged, or missing parts), the customer will be given the option to have the part shipped back to him/her at their own cost.

 

In order to remedy all damaged, missing, lost, or incorrect part(s)/package(s) shipped, the customer must contact us within 3 days of receiving the package. We will not be responsible for any claims made after 3 business days of receipt.

Reasons for Return

Changed my mind/Not needed
Customers have 15 days from the date of receipt to request for an RMA. Please contact us to obtain an RMA. Keep in mind that the part must be in new condition. We reserve the right to reject any returned item that does not meet our guidelines stated above. Customer is responsible for return shipping cost, and all shipping charges are non-refundable. A 15% restocking fee applies to ALL parts returned.

Incorrect part was ordered
In the event that a part was ordered incorrectly by the customer, the return criteria remains the same as changed my mind/Not needed. Customers must notify us within 15 days of receipt and request for an RMA form. A 15% restocking fee applies to ALL parts returned. Customer is responsible for return shipping cost, and all shipping charges are non-refundable.

Part was received damaged
The customer needs to inspect his or her shipment at the time of delivery. Any damaged part must be reported immediately. We will not be responsible for any damage claims made after 3 business days of receipt. Once the damaged part is reported, we will contact the shipping carrier for inspection and provide the customer with further instructions. We will make every effort to resolve the damaged part case as soon as possible. Pictures may be requested to expedite the claim process.

Part was lost in-transit
In the event that a package is lost in-transit or has not been delivered on the scheduled date, the customer must notify us immediately. We will not be responsible for any lost package claims made after 3 business days of scheduled delivery date. We will then contact the shipping carrier to place a tracer on the missing package(s). If the shipping carrier cannot locate the lost package(s), a claim will be issued. We can then re-order and ship out the replacements as soon as possible.

 

Order was shipped incomplete (Piece(s) missing)
We will make every effort to verify that all necessary components that come with a particular part or accessory are included. In the event that your part or accessory is missing a component, we will ship the missing component to you at no charge; unless that component is sold separately and is not included with the original part or accessory. Please keep in mind that all claims for missing components must be made within 3 business days of receipt. We reserve the right to deny any claim of missing part(s) after 3 business days of receiving the order. It is the customer's responsibility to ensure orders are complete and correct upon delivery.

 

Incorrect item was shipped
The customer is responsible for inspecting any/all parts that are ordered and received. In the event that an item is determined to be mis-packaged, you must notify us within 3 days of receiving the order. We will not be responsible for any claims made after 3 business days of receipt. It is the customer's responsibility to ensure orders are complete and correct upon delivery. If a mis-package is verified, the customer will receive a prepaid shipping label and the RMA form by email. A replacement part will be shipped out once the mis-packaged part is received back in new, uninstalled, and resalable condition with original factory packaging. Customer has the right to a refund on the part(s) less the shipping cost, if they are no longer needed. Pictures may be requested to expedite mis-packaged claims.

 

Others
We will review each request for return individually. Special consideration will be given to Returns that follow our guidelines. If the reason for return does not fall under one of the categories mentioned above, you must provide a detailed reason regarding the Return Request being made.